Accredited Befriending Services

All services that have met the National Council for Voluntary Organisations 'Approved Provider Standard' (APS) or the DTBN Quality Standard (QS) have achieved the DTBN Quality Mark and appear below as ‘Accredited’. Some services that decided not to apply for the APS are currently in the process of accreditation through the DTBN QS and have been included as ‘Actively Working Towards Accreditation’.
 
All services listed are able to use the DTBN Quality Mark.

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Befriending Organisations Area/s Covered and Services Provided

 

Age Concern Chesterfield & District - Care Line

Type of befriending service: Telephone

Offered to: Older people

Area covered: Bolsover, Chesterfield and North East Derbyshire

Accreditationstatus: NCVO Approved Provider Standard (until February 2020)

Description: Our Care Line Telephone Befriending Service is operated by trained volunteers who maintain contact with older people (aged 55+) who are isolated, lonely and in need of companionship. Calls can be made up to 3 times a week and not only offer friendship but also a line of contact for other services such as advice and assistance. We can also help people who are recently bereaved by offering emotional support.

Telephone: 01246 273333

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.ageconcernchesterfield.org.uk

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Age UK Derby & Derbyshire - The Befriending Service (High Peak & Derbyshire Dales)

Type of befriending service: Buddying, Companionship, Home visiting, Visits out and Telephone befriending

Offered to: Older people aged 50+

Area covered: Derbyshire Dales and High Peak

Accreditation status: NCVO Approved Provider Standard (until December 2017)

Description: Social support and companionship to older people living in the community who are isolated, vulnerable or lonely. Also offers befriending+ service which is a tailored service covering shopping, visits out, and respite for carers. There is a charge to cover volunteer mileage expense.

Telephone: 01433 620263

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.ageuk.org.uk/derbyandderbyshire/befriending

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Age UK Derby & Derbyshire - Erewash Careline

Type of befriending service: Telephone

Offered to: Older people (age 50+), Carers (including younger carers of older people)

Area covered: Erewash

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Erewash Careline offers regular, short telephone calls at a frequency to be agreed with the client. Calls are free to the client. All the calls are made between 10am-3pm (mostly 10am-12pm) on weekdays. Calls are made by trained volunteers in small daily teams. The calls are for general conversation but we also promote health and wellbeing by offering reminders and information (e.g. flu jabs, doorstep crime etc.). Clients can self-refer or professionals, carers etc. can call our Derby Office.

Telephone: 01332 343232 (Derby office)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.ageuk.org.uk/derbyandderbyshire

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Amber Valley CVS

Type of befriending service: Buddying, Home visiting, Telephone

Offered to: Any isolated adult

Area covered: Amber Valley

Accreditationstatus: NCVO Approved Provider Standard (until August 2020)

Description: Befriending Service - weekly visits to provide companionship and support, and if appropriate, agreed activities / social outings to support continuing involvement in the community. Phone Buddy scheme makes weekly phone calls.

Telephone: 01773 512076

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.avcvs.org

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Careline

Type of befriending service: Telephone

Offered to: All Adults

Area covered: Southern Derbyshire Dales (areas covered by GP practices in Ashbourne, Brailsford, Hartington, Sudbury and Wirksworth) and East Staffordshire Uttoxeter area (Staffordshire) including Burton upon Trent.

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: A daily or regular phone call to provide general friendship and companionship, check that all is well and provide a friendly contact with the outside world. Will also signpost to other relevant services. Operates 365 days/year. For anyone who feels lonely and isolated or who has difficulty going out, including carers, recently bereaved, recently discharged from hospital.

Telephone: 01335 210353

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.carelinecalling.org.uk

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Chesterfield TimeBank - Circles of Time

Type of befriending service: Telephone

Offered to: All adults

Area covered: Chesterfield & North East Derbyshire and Bolsover

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Circles of Time is a telephone befriending service for people in Chesterfield & North East Derbyshire and Bolsover. Each person will be visited by a Time Banker at least twice and in that time we will find out about your interests and match you to other people who have similar interests until a small circle of people is formed. You can then contact other people in your circle. When you make your call(s) you can record your time and this can be used if/when you need some help from TimeBank exchanges. Being in a circle of friends can help reduce loneliness and feelings of isolation and friendships can build with other people. Knowing a friend will be phoning you for a chat can make a huge difference - it can be a lifeline.

Telephone: 01246 204418

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Community Concern Erewash

Type of befriending service: Home visiting

Offered to: All Adults - but aimed predominantly at older single people

Area covered: Cotmanhay and Ilkeston (Erewash District)

Accreditationstatus: NCVO Approved Provider Standard (until January 2018)

Description: General befriending in clients’ homes for one hour a week, social visit to offer friendship and reduce isolation. Predominantly for elderly single people who are lonely and not able to mix with the community.

Telephone: 0115 944 4146

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.communityconcernerewash.co.uk

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Crich Careline

Type of befriending service: Telephone

Offered to: Older people, People with physical disabilities, Carers

Area covered: Crich, Whatstandwell, Holloway, South Wingfield, Fritchley and Bull Bridge (Amber Valley)

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Phone calls to provide general support and companionship up to six times per week.

Telephone: 01773 857949

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Derbyshire Asbestos Support Team

Type of befriending service: Home visiting, Support Groups, Telephone

Offered to: Any adult who has been bereaved through an asbestos related disease

Area covered: Derbyshire and East Midlands

Accreditation status: DTBN Quality Standard (until November 2019)

Description: Individual and group support to anyone who has been bereaved through an asbestos related disease. As well as one to one telephone and face to face support we provide a range of opportunities for mutual support and information through networking events such as coffee mornings, conferences, family and friends forums. We have a thriving Bereavement Support Group that meets monthly in Derby City Centre. We hold regular events throughout the region to help reduce the feelings of isolation. We offer practical advice and information, advice on financial entitlements. Help in claiming benefits, home visits, emotional support, signposting and direct referral through to local services where appropriate.

Telephone: 01246 380415

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.asbestossupport.net

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Derbyshire Gypsy Liaison Group

Type of befriending service:Telephone and outreach

Offered to:Gypsy and Traveller people

Area covered:Bolsover, Derbyshire Dales, North East Derbyshire and South Derbyshire

Accreditationstatus:DTBN Quality Standard (until August 2020)

Description:Offers support to Romany Gypsies, Irish Travellers and Show People who may not have had children or survive their children and do not live on a site or close to their community.

Telephone:01629 732744

Email:This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.dglg.org

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Enrych

Type of befriending service: Buddying, Home visiting, Telephone

Offered to: People over 17 with disabilities.

Area covered: South Derbyshire & North West Leicestershire

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Supports adults with a disability to engage more fully within their local communities, matching members’ requirements to the skills and interests of volunteers and personal assistants, who support them to take part in leisure and learning activities. Enrych also have a social calendar where clients can engage with events if they choose to. Enrych also promote group activities where there may be a need.

Telephone: 07966 245033

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.enrych.org.uk

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Erewash Voluntary Action

Type of befriending service: Home visiting, Group

Offered to: Any adult including carers and younger people

Area covered: Erewash

Accreditation status: DTBN Quality Standard (until July 2020)

Description: Regular visits by volunteers to provide companionship and alleviate isolation and loneliness. Befriending sitting service to allow carers a break - no personal care, administering medication, lifting or cleaning duties. Befriending to assist people with mental health to access voluntary and community groups. Also offer targeted befriending via our monthly activities including games sessions and tea dance at the centre.

Telephone: 0115 946 6740

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.erewashvoluntaryaction.org.uk

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First Steps

Type of befriending service: Predominantly email but some befrienders offer up to three face to face befriending sessions with their befriendees.

Offered to: Anyone with an eating difficulty or disorder

Area covered: Nationwide

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Online befriending for anyone who has any eating difficulty or disorder. They must have filled out a membership form at First Steps but do not have to have a diagnosis or GP referral. Trained volunteers will email on a regular basis over a period of 6-9 months.  Befriending providers support via regular contact with a volunteer with either personal or professional experience of eating disorders. The befriendee can talk about their eating difficulties, however they can also talk about day to day things too. The aims include limiting isolation, giving an individual a safe place to talk and building up confidence.

Telephone: 01332 367571

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.firststepsderbyshire.co.uk

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Home-Start Erewash

Type of befriending service: Buddying, Home visiting, Group Support, Mentoring

Offered to: Families with at least one child aged under 8

Area covered: Erewash

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Recruits and trains parent volunteers to support families, where parents are experiencing difficulties. Including post-natal illness, disability, mental health issues, domestic abuse, limited parenting skills, bereavement, addiction and much more. Our volunteers provide confidential emotional and practical support by visiting families in their own homes on a one to one basis for as long as the family needs.

Telephone: 0115 9304640 (office) or to 07791 690049(mobile)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.home-starterewash.co.uk

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Home-Start High Peak

Type of befriending service: Buddying, Home visiting, Mentoring

Offered to: Families with at least one child aged under 5

Area covered: High Peak

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Home-Start High Peak provides a unique service for families - recruiting and training volunteers to support parents with young children at home.

Telephone: 01298 72777 or 07971 957668

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.homestarthighpeak.org.uk

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Home-Start South Derbyshire

Typeof befriending service: Buddying, Home visiting, Mentoring

Offered to: Families with at least one child aged under 5

Area covered: South Derbyshire

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Recruits and trains parent volunteers to support local families who are struggling to cope for whatever reason. It could be post-natal depression, disability, mental health issues, domestic violence, parenting, bereavement, addiction and much more. Our volunteers provide confidential emotional and practical support by visiting families in their own homes on a one to one basis for as long as the family needs.

Telephone: 01283 210107 (Citizens Advice Reception)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.homestartsouthderbyshire.org.uk

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Hope Careline

Type of befriending service: Telephone

Offered to: All adults – those who are lonely or isolated and unable to get out much.

Area covered: Hope, Brough, Bradwell and Castleton areas (High Peak)

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: A daily or regular phone contact to anyone who feels lonely or isolated, to check all is well and to provide a friendly contact with the outside world.

Telephone: 01433 620507

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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New Mills & District Volunteer Centre

Type of befriending service: Home visiting, Telephone

Offered to: Socially isolated adults including older people and people with disabilities.

Area covered: New Mills and the surrounding area (High Peak)

Accreditation status: DTBN Quality Standard (until May 2020)

Description: Our aim is to help socially isolated people feel less lonely. They may have lost a partner, have learning difficulties, be a carer or be lonely because they don’t see anyone from one day to another. Volunteers are recruited to provide home visits and/or telephone befriending to provide companionship and support. This social support and companionship is for people living in the New Mills and district community who are isolated, lonely or housebound.

Telephone: 01663 744196

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.nmvc.org

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South Derbyshire CVS - Connect and Connect Plus Befriending Service

Type of befriending services: Buddying, Home visiting, Telephone, Befriending Groups

Offered to: Any vulnerable adult 18+ who is experiencing loneliness and or social isolation.

Area covered: South Derbyshire

Accreditation status: NCVO Approved Provider Standard (until December 2017)

Description: Connect Befriending Service is for any vulnerable adult who is socially isolated living within South Derbyshire. This could be due to age, learning or physical disability, mental ill health, sensory impairment, dementia or caring responsibilities. Volunteer befrienders offer 1:1 support and companionship through home visits, telephone befriending or by supporting someone to go out and do things such as shopping, attending a club or meeting friends. Connect Plus offers Befriending support through a group setting with refreshments, company, activities, conversation and the all-important laughter.

Telephone: 01283 550163

Email: Connect/Connect Plus - This email address is being protected from spambots. You need JavaScript enabled to view it.or This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.sdcvs.org.uk/services/connect-befriending

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The Bureau’s Community Companions

Type of befriending service: Buddying, Home visiting, Telephone, Supported friendships

Offered to: Any adult

Area covered: Glossopdale (High Peak)

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: 1:1 companionship either in the home, on the phone or out and about to help access social/leisure/educational activities such as their Shopping Companions, Telephone Companions, Computer Companions and Exercise Companions services. The Bureau also offers group-based social activities and Driver Companions to provide transportation and support to access medical appointments.

Telephone: 01457 865722

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.the-bureau.org.uk

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The Volunteer Centre Chesterfield & NE Derbyshire - Elderfriends and Making Time

Type of befriending service: Buddying, Home visiting, Telephone

Area covered: Chesterfield & North East Derbyshire

Offered to: The service is currently only accepting new referrals for people aged 50+

Accreditation status: NCVO Approved Provider Standard (until August 2020)

Description: A befriending project based at the Volunteer Centre in Chesterfield and aimed at lonely and socially isolated adults in Chesterfield and North East Derbyshire. The project is specifically designed to help people to be less isolated and more independent. It alleviates isolation and contributes to the social inclusion of older people, whilst at the same time taking pressure off informal carers. Service users benefit from having a friend they can rely on and confide in. Due to increasing demand the service is currently limited to people aged 50+.

Telephone: 01246 276777

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.chesterfieldvc.org.uk

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VCS Peaks & Dales - Buxton Befriending Service

Type of befriending service: Buddying, Home visiting

Offered to: Older people (aged 65+) who are lonely and isolated

Area covered: Buxton and surrounding area (High Peak)

Accreditation status: NCVO Approved Provider Standard (until June 2020)

Description: The befriending scheme is aimed at lonely and isolated people aged over 65 who live in Buxton and the surrounding areas - priority is given to people who live on their own and have little social contact. Befrienders act as a ‘good neighbour’ by visiting someone in their home and offering support and companionship. The role can involve visiting for a chat, helping with shopping, escorting or taking someone out on a walk. They also provide helpful information about other services and act as a crucial link with the community.

Telephone: 01298 23970

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.vcspd.org

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VCS Peaks & Dales - Readycall and Readycall Macmillan

Type of befriending service: Buddying, Home visiting

Offered to: People aged 60 or over, living in the Derbyshire Dales, who are or have been affected by cancer or other life limiting conditions and those who care for them.

Area covered: The Derbyshire Dales - Ashbourne, Wirksworth, Matlock, Bakewell, Hathersage and surrounding villages.

Accreditation status: NCVO Approved Provider Standard (until June 2020)

Description: Readycall and Readycall Macmillan, assisted by trained volunteers, provides befriending and practical support to people aged 60 and over living in the Derbyshire Dales who are, or have been, affected by cancer or other life limiting conditions and those who care for them.

Telephone: Ashbourne 01335 348600 or Bakewell 01629 693693

Email: South Derbyshire Dales - This email address is being protected from spambots. You need JavaScript enabled to view it./ This email address is being protected from spambots. You need JavaScript enabled to view it.or North Derbyshire Dales - This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.vcspd.org