Accredited Befriending Services in Derbyshire

All services that have met the National Council for Voluntary Organisations 'Approved Provider Standard' (APS) or the DTBN Quality Standard (QS) have achieved the DTBN Quality Mark and appear below as ‘Accredited’. Some services that decided not to apply for the APS are currently in the process of accreditation through the DTBN QS and have been included as ‘Actively Working Towards Accreditation’. All services listed are able to use the DTBN Quality Mark.

 

Befriending services currently accredited are listed below.

These services are also listed in the latest 'Directory of Befriending Services in Derbyshire'.

_______________________________________________________________________________________________

Befriending Organisations Area/s Covered and Services Provided

 

Age Concern Chesterfield & District

Type of befriending service: Telephone

Offered to: Older people

Area covered: Bolsover, Chesterfield and North East Derbyshire

Accreditationstatus: NCVO Approved Provider Standard (until February 2020)

Description: Our Telephone Befriending Service is operated by trained, friendly volunteers who maintain contact with older people (aged 55+) who are isolated, lonely and in need of companionship including anyone who is bereaved. Calls can be made up to 3 times a week to provide friendship and support.

Telephone: 01246 273333

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.ageconcernchesterfield.org.uk

___________________________________________________________________________________________________________________________________

Age UK Derby & Derbyshire - The Befriending Service (High Peak & North Derbyshire Dales)

Type of befriending service: Buddying, Companionship, Home visiting, Visits out and Telephone befriending

Offered to: Older people aged 60+

Area covered: North Derbyshire Dales and High Peak

Accreditation status: NCVO Approved Provider Standard Accreditation

Description: Social support and companionship to older people living in the community who are isolated, vulnerable or lonely. Also offers befriending+ service which is a tailored service covering shopping, visits out, and respite for carers. There is a charge to cover volunteer mileage expense.

Telephone: 01433 620263

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.ageuk.org.uk/derbyandderbyshire/befriending

___________________________________________________________________________________________________________________________________

Age UK Derby & Derbyshire - Erewash Careline

Type of befriending service: Telephone

Offered to: Older people (age 50+), Carers (including younger carers of older people)

Area covered: Erewash

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Erewash Careline offers regular, short telephone calls at a frequency to be agreed with the client. Calls are free to the client. All the calls are made between 10am-3pm (mostly 10am-12pm) on weekdays. Calls are made by trained volunteers in small daily teams. The calls are for general conversation but we also promote health and wellbeing by offering reminders and information (e.g. flu jabs, doorstep crime etc.). Clients can self-refer or professionals, carers etc. can call our Derby Office.

Telephone: 01332 343232 (Derby office)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.ageuk.org.uk/derbyandderbyshire

___________________________________________________________________________________________________________________________________

Amber Valley CVS

Type of befriending service: Buddying, Home visiting, Telephone

Offered to: Any isolated adult

Area covered: Amber Valley

Accreditationstatus: NCVO Approved Provider Standard (until August 2020)

Description: Befriending Service - weekly visits to provide companionship and support, and if appropriate, agreed activities / social outings to support continuing involvement in the community. Phone Buddy scheme makes weekly phone calls.

Telephone: 01773 512076

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.avcvs.org

___________________________________________________________________________________________________________________________________

Careline

Type of befriending service: Telephone

Offered to: All Adults

Area covered: Derbyshire Dales (including Ashbourne and surrounding villages; Brailsford, Hartington, Sudbury, Wirksworth, Matlock and East Staffordshire – Uttoxeter area (Staffordshire) including Burton upon Trent.Accreditation status: DTBN Quality Standard (until June 2021) 

 

Description: A daily or regular phone call to provide general friendship and companionship, check that all is well and provide a friendly contact with the outside world. Will also signpost to other relevant services. Operates 365 days/year. For anyone who feels lonely and isolated or who has difficulty going out, including carers, recently bereaved, recently discharged from hospital.

Telephone: 01335 210353

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.carelinecalling.org.uk

___________________________________________________________________________________________________________________________________

Connex Community Support - Buxton Befriending Service

Type of befriending service: Buddying, Home visiting

Offered to: Older people (aged 65+) who are lonely and isolated

Area covered: Buxton and surrounding area (High Peak)

Accreditation status: NCVO Approved Provider Standard (until June 2020)

Description: The befriending scheme is aimed at lonely and isolated people aged over 65 who live in Buxton and the surrounding areas - priority is given to people who live on their own and have little social contact. Befrienders act as a ‘good neighbour’ by visiting someone in their home and offering support and companionship. The role can involve visiting for a chat, escorting or taking someone out on a walk. They also provide helpful information about other services and act as a crucial link with the community.

Telephone: 01298 23970

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.;  or This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: https://connex.org.uk

 

___________________________________________________________________________________________________________________________________

Connex Community Support - Readycall and Readycall Macmillan

Type of befriending service: Buddying, Home visiting

Offered to: Anyone living with cancer or anyone aged 60+ (and their carers) living in the Derbyshire Dales with a long-term health condition.

Area covered: The Derbyshire Dales - Ashbourne, Wirksworth, Matlock, Bakewell, Hathersage and surrounding villages.

Accreditation status: NCVO Approved Provider Standard (until June 2020)

Description:  Trained Readycall volunteers provide befriending and practical support to people aged 60+ living in the Derbyshire Dales with long-term health conditions and their carers.  

Readycall Macmillan volunteers provide befriending and practical support to anyone living with cancer.
 

Telephone: Ashbourne 01335 348600 or Bakewell 01629 693693

Email: South Derbyshire Dales - This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.

or North Derbyshire Dales - This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: https://connex.org.uk

___________________________________________________________________________________________________________________________________

Crich Careline

Type of befriending service: Telephone

Offered to: Older people, People with physical disabilities

Area covered: Crich, Whatstandwell, Holloway, South Wingfield, Fritchley and Bull Bridge (Amber Valley)

Accreditation status: Actively Working Towards DTBN Quality Standard Accreditation

Description: Regular phone calls to provide general support and companionship.

Telephone: Peter 01773 856228 or Vanessa 01773 853754

___________________________________________________________________________________________________________________________________

Derbyshire Asbestos Support Team

Type of befriending service: Home visiting, Support Groups, Telephone

Offered to: Any adult who has been bereaved through an asbestos related disease

Area covered: Derbyshire and East Midlands

Accreditation status: DTBN Quality Standard (until November 2019)

Description: Individual and group support to anyone who has been bereaved through an asbestos related disease. As well as one to one telephone and face to face support we provide a range of opportunities for mutual support and information through networking events such as coffee mornings, conferences, family and friends forums. We have a thriving Bereavement Support Group that meets monthly in Derby City Centre. We hold regular events throughout the region to help reduce the feelings of isolation. We offer practical advice and information, advice on financial entitlements. Help in claiming benefits, home visits, emotional support, signposting and direct referral through to local services where appropriate.

Telephone: 01246 380415

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.asbestossupport.co.uk.

_____________________________________________________________________________________________________________________________

Derbyshire Carers Telephone Befriending Service

Type of befriending service: Telephone

Offered to: Carers who are lonely and isolated with little or no contact from family and friends

Area covered: Derbyshire (not Derby City)

Accreditation status: Working towards accreditation

Description: Our trained volunteers offer a friendly phone-call once a week to provide companionship, a listening ear and support to isolated carers (over the age of 18) 

Telephone: 01773 833833

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.derbyshirecarers.co.uk

___________________________________________________________________________________________________________________________________
 
Derbyshire Gypsy Liaison Group

Type of befriending service:  Telephone and outreach

Offered to:  Gypsy and Traveller people

Area covered:   Bolsover, Derbyshire Dales, North East Derbyshire and South Derbyshire

Accreditationstatus:DTBN Quality Standard (until August 2020)

Description: Offers support to Romany Gypsies, Irish Travellers and Show People who may not have had children, or survive their children and do not live on a site or close to their community.  

Telephone: 01629 732744 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.dglg.org

___________________________________________________________________________________________________________________________________

Enrych Leicestershire and Derbyshire

Type of befriending service: Home visits & buddying

Offered to: Any adult with a disabilty; physical, learning or mental health needs

Area covered: South Derbyshire

Accreditation status: Working towards acceditation

Description: 1 to 1 befriending service. Volunteers are matched with a client with whom they can share similar interests. Focus on helping to develop greater independence. Also, Enrych Connect which is a volunteer based IT service. IT training is provided free of charge in a client’s home or in group settings (residential care for instance). Free equipment is loaned out to enable clients to get started. We also have two accessible allotments in Ashby which are available for anyone to have a small plot.

Telephone: 01530 832926

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.enrych.org.uk

___________________________________________________________________________________________________________________________________

First Steps ED

Type of befriending service: Email, Skype or Phone call.

Offered to: Anyone with an eating difficulty or disorder or loved ones supporting the sufferer

Area covered: Midlands

Accreditation status: DTBN Quality Standard (until June 2021)

Description: Virtual befriending for anyone who has any eating difficulty or disorder. They must have attended an Initial Assessment at First Steps ED but do not have to have a diagnosis or GP referral. Trained volunteers will email or call on a regular basis over a period of 6-9 months.  Befriending provides support via regular contact with a volunteer with either personal or professional experience of eating disorders. The befriendee can talk about their eating difficulties, however they can also talk about day to day things too. The aims include limiting isolation, giving an individual a safe place to talk and working on the individuals recovery.

Telephone: 01332 367571

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.firststepsed.co.uk

___________________________________________________________________________________________________________________________________

Hathersage Careline

Type of befriending service: Telephone

Offered to: Older people who live alone or vulnerable individuals

Area covered: Hathersage (Derbyshire Dales)

Accreditation status: DTBN Quality Standard (until June 2021)

Description: We offer a telephone call every morning or on days suitable to service users. Our volunteers provide a friendly ear and time to enquire that all is well. Our service is aimed at elderly people who live alone, vulnerable individuals who may be referred by social services or relatives, and on a short term basis when people have been recently discharged from hospital or while relatives may be away from home. We are not able to support people who have severe dementia but would be happy to be of help to their carers if requested.

Telephone: 07821 031838

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

__________________________________________________________________________________________________________________________

Home-Start Erewash

Type of befriending service: Buddying, Home visiting, Group Support, Mentoring

Offered to: Families with at least one child aged under 5

Area covered: Erewash

Accreditation status: DTBN Quality Standard (until June 2021)

Description: We recruit and train parent volunteers who are matched to families to offer support, where parents are experiencing difficulties. These could include post-natal illness, disability, mental health issues, domestic abuse, parenting skills, bereavement, new parents, addiction, multiple births, loneliness and isolation and much more. We aim for every parent to have the support they need to give their children the best possible start in life and to enable parents to achieve fulfilment in their own lives. Our volunteers provide confidential emotional and practical support by visiting families in their own homes on a one to one basis, for up to a year. 

Telephone: 0115 9304640 (office) or to 07791 690049(mobile)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.home-starterewash.co.uk

Join us on Facebook: www.facebook.com/homestarterewash
Follow us on Twitter: www.twitter.com/HSErewash
 

___________________________________________________________________________________________________________________________________

Hope Careline

Type of befriending service: Telephone

Offered to: All adults – those who are lonely or isolated and unable to get out much.

Area covered: Hope, Brough, Bradwell and Castleton areas (High Peak)

Accreditation status: DTBN Quality Standard (until June 2021)

Description: A daily or regular phone contact to anyone who feels lonely or isolated, to check all is well and to provide a friendly contact with the outside world.

Telephone: 01433 620507

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

___________________________________________________________________________________________________________________________________

New Mills & District Volunteer Centre

Type of befriending service: Home visiting, Telephone

Offered to: Socially isolated adults including older people and people with disabilities.

Area covered: New Mills and the surrounding area (High Peak)

Accreditation status: DTBN Quality Standard (until May 2020)

Description: Our aim is to help socially isolated people feel less lonely. This could be due to age, bereavement, learning difficulty, caring responsibilities or be lonely because they don’t see anyone from one day to another. Volunteers are recruited to provide home visits and/or telephone befriending to provide companionship and support or to support someone to go out and do things such as shopping. This social support and companionship is for people living in the New Mills and district community (High Peak save for Buxton or Glossop area)  who are isolated, lonely or housebound.

Telephone: 01663 744196

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.nmvc.org

Facebook: @nmvcorg

Twitter: @NMandDVC

___________________________________________________________________________________________________________________________________

South Derbyshire CVS - Connect and Connect Plus Befriending Service

Type of befriending services: Buddying, Home visiting, Telephone, Befriending Groups

Offered to: Any vulnerable adult 18+ who is experiencing loneliness and or social isolation.

Area covered: South Derbyshire

Accreditation status: NCVO Approved Provider Standard (until February 2022)

Description: Connect Befriending Service is for any vulnerable adult who is socially isolated living within South Derbyshire. This could be due to age, learning or physical disability, mental ill health, sensory impairment, dementia or caring responsibilities. Volunteer befrienders offer 1:1 support and companionship through home visits, telephone befriending or by supporting someone to go out and do things such as shopping, attending a club or meeting friends. Connect Plus offers Befriending support through a group setting with refreshments, company, activities, conversation and the all-important laughter.

Telephone: 01283 550163

Email: Connect/Connect Plus - This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.sdcvs.org.uk/services/connect-befriending

 

___________________________________________________________________________________________________________________________________

The Volunteer Centre Chesterfield & NE Derbyshire - Elderfriends and Making Time

Type of befriending service: Buddying, Home visiting, Telephone

Area covered: Chesterfield & North East Derbyshire

Offered to: The service is currently only accepting new referrals for people aged 50+

Accreditation status: NCVO Approved Provider Standard (until April 2021)

Description: A befriending project based at the Volunteer Centre in Chesterfield and aimed at lonely and socially isolated adults in Chesterfield and North East Derbyshire. The project is specifically designed to help people to be less isolated and more independent. It alleviates isolation and contributes to the social inclusion of older people, whilst at the same time taking pressure off informal carers. Service users benefit from having a friend they can rely on and confide in. Due to increasing demand the service is currently limited to people aged 50+.

Telephone: 01246 276777

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.chesterfieldvc.org.uk